Return and Refund Policy

We want every order to meet your expectations. If you are not satisfied with your purchase, you can return, exchange, or request a refund by following the steps outlined below.

Key Points:

  • Return Period: You have 30 days from delivery to return items
  • No Restocking Fee: Returns do not incur any additional charges
  • Refund Timeline: Refunds are processed within 7 days after receiving the returned items
  • Shipping Costs: Return shipping is the responsibility of the customer

This policy is subject to our Terms of Service.
How to Return Items

Items may be returned within 30 days of delivery. To start the return, email us at support@towenal.com with your order details. Returned items should remain unused, unwashed, and include original tags and packaging. Requests submitted after 30 days will not be accepted.

Return Process

  • Contact us first: Email support@towenal.com with your order number and reason for return. Unapproved returns may be rejected.
  • Follow our instructions: We will provide step-by-step instructions once your return is approved.
  • Pack securely: Make sure the items are packaged properly to avoid damage in transit.
  • Shipping costs: Customers cover the cost of sending items back.

Refunds

After inspecting the returned items, the refund will be issued to your original payment method. Processing usually takes up to 7 business days. No restocking fees apply. Note that bank processing times may vary.

Exchanges

To exchange an item, email support@towenal.com with details of the replacement product you need. We will guide you through the process to ensure the exchange is completed.

Damaged or Wrong Items

If an item arrives damaged or incorrect, take a clear photo and send it to support@towenal.com. We will arrange to send the correct item or a replacement promptly.

Your feedback is appreciated. If you need assistance, you can reach us using the contact information below.

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EDT

Email: support@towenal.com
Phone Number: +19177242743
Contact Form: Click Here

Business Information
Towenal is operated by Trust Ads, s.r.o., a company registered in the Czech Republic.

Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953

Address:
Křižíkova 44
Prague 18600