Frequently Asked Questions
How can I contact you?
You can reach us via support@towenal.com, +19177242743, or through our contact form if you have any questions.
Can I cancel my order after it's been placed?
If you wish to cancel your order, contact us as soon as possible at our support@towenal.com. Orders already processed or shipped cannot be canceled but may be returned after delivery.
What should I do if I receive a damaged or incorrect item?
Please take photos of the item and email them to us at support@towenal.com. We will investigate and arrange for the correct item or a replacement.
Is delivery free?
Yes, Towenal offers free shipping within the United States.
Is the return shipping free?
No, customers are responsible for return shipping costs.
Your feedback is appreciated. If you need assistance, you can reach us using the contact information below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EDT
Email: support@towenal.com
Phone Number: +19177242743
Contact Form: Click Here
Business Information
Towenal is operated by Trust Ads, s.r.o., a company registered in the Czech Republic.
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953
Address:
Křižíkova 44
Prague 18600