Privacy Policy

Section 1 – Information We Collect
When you place an order on our website, we gather the details you provide, such as your name, email, and delivery address, to fulfill your purchase. In addition, when you browse our site, technical information about your device - such as IP address, browser type, and operating system - is automatically collected. With your consent, we may also use your email to share updates about products, services, or promotional offers.

Section 2 – Consent and Your Rights
Granting Consent: By providing personal details for activities like order placement, payment confirmation, or arranging delivery, you agree that we may use this data for those purposes. If we intend to use your information for additional reasons, such as marketing, we will either ask for direct permission or provide the option to decline.

Withdrawing Consent: You may cancel your consent at any time. To do so, contact us at support@towenal.com, and we will stop collecting, using, or sharing your information further.

Section 3 – Disclosure of Information
Your personal details may be shared if required by law or in the event of a violation of our Terms of Service.

Section 4 – Use of Shopify
Our store is hosted on Shopify Inc. Your personal information is stored securely within Shopify’s systems, protected by firewalls. Payment details processed through Shopify’s gateway are encrypted in accordance with **Payment Card Industry Data Security Standard (PCI-DSS)** requirements. Transaction records are kept only as long as necessary to complete your order and are then removed. You can learn more in Shopify’s Terms of Service and Privacy Policy.

Section 5 – Third-Party Service Providers
We partner with select third-party service providers who are permitted to access your information only to the extent necessary to perform their services. Some providers, such as payment processors, maintain their own privacy policies, and we encourage you to review them to understand how your information may be collected, used, and protected.Please be aware that our Privacy Policy does not apply to external websites or applications you may access through our platform. In addition, we make use of Google Analytics to monitor website performance and visitor activity.

Section 6 – Safeguarding Your Information
We implement established security measures to help protect your personal information from unauthorized access, misuse, or loss. Payment card data is protected through SSL (Secure Socket Layer) technology and AES-256 encryption. While no method of transmission or storage is entirely secure, we adhere to PCI-DSS standards and other accepted protocols to support the security of your data.

Section 7 – Use of Cookies
Our website uses cookies to improve your browsing experience. These small files enable us to remember your preferences, study usage patterns, and tailor services and advertising. Information regarding Shopify’s cookies is available at https://www.shopify.com/legal/cookies. Most internet browsers automatically accept cookies, but you may adjust your settings to restrict or disable them. Please note that certain features of our site may not function properly without cookies. You may also manage your cookie preferences through the consent banner displayed when visiting our site.

Section 8 – Policy Updates
This Privacy Policy may be updated periodically. We recommend reviewing this policy periodically, as any updates become effective immediately upon being posted on our website. If we make significant changes, we will highlight them here so you remain informed about the ways in which your information is collected, used, and disclosed. In the event of a merger, acquisition, or other business transition, your information may be transferred to the successor entity to ensure uninterrupted service. 

How to Reach Us:
Email: support@towenal.com
Phone: +19177242743

When We're Available:
Monday to Friday: 8:30 AM – 3:00 PM EDT

About the Company:
Towenal is a store of Trust Ads, s.r.o., an enterprise officially registered in Czechia.

Registration Details:
Company Number: 21681953
D-U-N-S Number: 764384156
VAT Number: CZ21681953

Registered Address:
Křižíkova 44
Prague 18600