Section 1 – Your Information and Our Store
When you make a purchase on our site, we collect the personal details you provide, such as your name, email address, and delivery information, to process your order. While browsing our website, we also automatically receive data about your device, including your IP address, browser type, and operating system. With your permission, we may use your email to send updates about our store, promotions, or new products.
Section 2 – Consent and Choices
Providing Consent: By sharing your personal information during activities like placing an order, confirming a payment, or arranging delivery, you allow us to use your data for that specific purpose. If we wish to use your information for other purposes, such as marketing, we will request explicit consent or provide you with an option to opt out.
Revoking Consent: You can withdraw your consent at any time. Simply contact us at support@towenal.com to stop further collection, usage, or sharing of your personal information.
Section 3 – Sharing Your Data
We may disclose your personal information if required by law or if you breach our Terms of Service.
Section 4 – Shopify Platform
Our online store operates on Shopify Inc.’s platform. Your data is stored securely on Shopify’s servers, which are safeguarded with firewalls. Credit card information processed through Shopify’s payment system is encrypted in compliance with the **Payment Card Industry Data Security Standard (PCI-DSS)**. Transaction information is retained only as long as necessary to complete your purchase and is then deleted. More details can be found in Shopify’s Terms of Service and Privacy Policy.
Section 5 – Third-Party Providers
We collaborate with third-party vendors who use your information only as needed to deliver their services. Some providers, such as payment processors, operate under their own privacy policies. We encourage reviewing their policies to understand their data handling practices. Please note that our Privacy Policy does not cover third-party websites or apps you may visit. Additionally, we use Google Analytics to monitor site usage and visitor activity.
Section 6 – Data Protection
We adopt recognized practices to protect your personal information from unauthorized access, misuse, or loss. Credit card details are secured using **SSL (Secure Socket Layer)** and **AES-256 encryption**. Although no system is completely secure, we follow PCI-DSS guidelines and other protocols to maintain your data’s safety.
Section 7 – Cookies
Cookies are used on our site to enhance your experience. They help remember preferences, analyze user behavior, and personalize services and advertising. More information about Shopify’s cookies can be found at https://www.shopify.com/legal/cookies. Most browsers accept cookies automatically, but you can adjust your settings to block them. Please note that disabling cookies may affect certain site functions. Cookie preferences can also be managed via the banner that appears when visiting our website.
Section 8 – Updates to This Policy
We may revise this Privacy Policy at any time. We encourage you to check it periodically. Updates take effect immediately upon posting on our website. If major changes occur, we will notify you here so you are aware of how your data is collected, used, and shared. In the event of a merger or acquisition, your information may be transferred to the new entity to continue providing services.
Your feedback is appreciated. If you need assistance, you can reach us using the contact information below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EDT
Email: support@towenal.com
Phone Number: +19177242743
Contact Form: Click Here
Business Information
Towenal is operated by Trust Ads, s.r.o., a company registered in the Czech Republic.
Company Number: 21681953
DUNS Number: 764384156
VAT Number: CZ21681953
Address:
Křižíkova 44
Prague 18600